Business Process Outsourcing (Offshore)

Offshore Business Process Outsourcing (BPO) has been growing exponentially in Guyana over the years, specifically call centres. Being the only English speaking country in South America, high literacy rates, and compatible accents with the USA and UK, makes Guyana an ideal host for BPOs.

  • Call centres
    Telemarketing, Inbound Customer Support, Medical Transcription, Voicemail Transcription, and Data Warehousing are among the BPO services offered in Guyana. There are currently 10 call centres, employing approximately 3,500 persons (primarily youths and females) and this number is expected to grow significantly in the future.
    Typically, employees of these companies go through on the job training with no prior experience in the field; attesting to the workforce’s trainability.
  • Software/ App Development Support
    Software/App development has become an area of interest, particularly amongst youths in Guyana. Therefore, the workforce is becoming better equipped to handle these higher-level ICT requirements. Additionally, providing software testing and maintenance are jobs that can be outsourced to Guyana.
    The MoPT has realised that simply just graduating from university with a computer science degree may not provide the practical experience needed in the workplace or by aspiring ICT entrepreneurs. It is with this mindset, the Ministry holds national competitions such as Hackathons and Code Sprints.